Market Disrupt | Marketing Technology Specialists

AI QUICK START

Includes

Zendesk Advanced Bots: Set up and customize bots to handle routine inquiries with natural, intelligent responses.
Agent Assist Tools: Equip agents with AI suggestions and real-time support to improve efficiency and accuracy.
Intelligent Triage: Automatically detect intent, sentiment, and language to prioritize tickets for faster resolution.
AI-driven Reporting: Generate insights from interactions to track performance, trends, and areas for improvement.
Voice AI Setup: Enable voice-based support channels with intelligent IVR and conversational AI capabilities.

AI & CS BUNDLE

Includes everything in AI Quick Start, plus:

CS Suite & CRM Integration: Connect support tools with your CRM for a unified customer view and seamless experiences.
Workflow Automation & Triggers: Build rules and flows to automate repetitive support tasks and responses.
Macro & Routing Logic: Set up pre-written responses and intelligent routing for streamlined case handling.
Knowledge Base Configuration: Structure and optimize self-service content to reduce ticket volume..
Training & Onboarding: Guided setup and enablement to ensure your team is ready to use all features effectively.

ALSO INCLUDED

• Kick-Off & Project Planning • Training & Enablement Workshops • Intent Discovery Workshops • Solution Design Workshop • Integration Workshop (Using Ultimate's Integration Builder) • Pre-Launch AI Agent Review • Go-Live Planning • Post-Launch AI Agent Performance Audit • Successful Onboarding Review • Project Manager

WHO IS THIS FOR?

Companies looking to integrate state-of-the-art technology into their existing tech stack.
Customer service teams that lack efficiency or modern support tools.
Companies currently using Zendesk but are not taking advantage of Zendesk AI.
Companies that have outgrown their current support systems.
Companies without robust reporting and analytics for their customer service operations.

HOW DO WE HELP?

We eliminate complexity by offering a done-for-you implementation.
We align Zendesk AI to your support and sales goals (not just ticket deflection).
We empower your team with AI tools for faster resolution, better responses, and smarter workflows.
We help you get ROI fast by connecting Zendesk’s latest AI tools to your real-world business needs.

HOW DO WE HELP?

We eliminate complexity by offering a done-for-you implementation.
We align Zendesk AI to your support and sales goals (not just ticket deflection).
We empower your team with AI tools for faster resolution, better responses, and smarter workflows.
We help you get ROI fast by connecting Zendesk’s latest AI tools to your real-world business needs.

Timeline: at the start of week 1

1. AI Strategy Planning & Workshop Kickoff

We align on goals, workflows, and priorities through discovery sessions and planning workshops, ensuring your AI project launches with a strong foundation.
Timeline: by the end of week 2

2. Intelligent System Setup & Customization

We configure AI tools, including Zendesk Advanced Bots, Agent Assist tools, and Intelligent Triage, tailoring them to your service needs.
Timeline: by the end of week 5

3. Voice AI Setup & Workflow Automation Buildout

Our team enables voice-based support channels and sets up automation rules and triggers to streamline repetitive tasks.
Timeline: by the end of week 8

4. CRM Integration & Macro Routing Logic

We integrate your CRM system for unified customer support and implement macro and routing logic for faster, smarter service resolutions.
Timeline: at the start of week 10

5. Knowledge Base Structuring & AI Performance Tuning

We build or refine your knowledge base for optimized self-service and conduct agent performance reviews to fine-tune AI models.
Timeline: by the end of week 12

6. Training, Enablement, & Ongoing Support Transition

We deliver final team trainings, launch enablement programs, and transition your project into ongoing support and continuous improvement.